No job works anymore. [Errno 2] No such file or directory

Hey all,

Our cryosparc2.4 suddenly doesn’t work any more. After hitting queen All jobs, except import jobs that still work, gave error message: [Errno 2] No such file or directory.

cryosparcm joblog has the following message:
/home/cryosparc_user/software/cryosparc/cryosparc2_master/deps/anaconda/lib/python2.7/site-packages/requests/ RequestsDependencyWarning: urllib3 (1.23) or chardet (3.0.4) doesn’t match a supported version!

Any suggestion is welcomed!


Hi @Vinson,

Is it possible if you can provide more information (screenshots, command_core logs, etc.)? Follow the troubleshooting guidelines here.


Thank you very much for the response. We found out that our whole cryosparc2_worker folder, which was not installed under /home/cryosparc…/, was deleted by our system (Ubuntu 18.04). We solve the problem by deleting all cryosparc installing folder, and reinstall from downloading file.

Best wishes,