Master node not updating

Install, Configure and Update
2

I suspect that a “zombie” database process prevented proper startup of updated master services. This problem may also have prevented update of any workers.
For recovery, I suggest (run commands under Linux account that “owns” the CryoSPARC instance and its processes):

  1. cryosparcm stop
  2. Identify CryoSPARC processes that were not terminated as expected:
    ps -u $USER -opid,ppid,cmd | grep -e cryosparc -e mongo
  3. Determine the process IDs of potentially remaining supervisord and mongod processes and, if such processes exist, terminate them
    kill -TERM <process id>
    (but not kill -KILL or kill -9), wait 10 seconds and confirm that no CryoSPARC related processes, such as supervisord or mongod remain:
    ps -u $USER -opid,ppid,cmd | grep -e cryosparc -e mongo (again)
  4. cryosparcm start

If CryoSPARC startup succeeds, manually update the worker(s) according to “cluster” instructions. Otherwise, report any error messages here.