The issue is solved with two changes. Apparently, there were global ACL rules within the subnet of our servers which were set by the university IT security without our knowledge. These ACLs were now adapted and resolved the issue. The second issue was that the alias of the hostname was not resolved. Changing the hostname has removed the last issue. Sorry for this inconvenience and thank you for your great help.
Also, it is not directly an issue because it does not seem to harm the calculations but the command_rtp is repeatingly printing this block of error code (any idea what it could be and how to resolve it):
2023-08-08 12:23:42,448 RTP.BG_WORKER background_worker ERROR | File Engine Scheduler Failed
2023-08-08 12:23:42,448 RTP.BG_WORKER background_worker ERROR | Traceback (most recent call last):
2023-08-08 12:23:42,448 RTP.BG_WORKER background_worker ERROR | File "/home/cryospar/cryosparc_master/cryosparc_command/command_rtp/__init__.py", line 109, in background_worker
2023-08-08 12:23:42,448 RTP.BG_WORKER background_worker ERROR | run_file_engine(file_engine['project_uid'], file_engine['session_uid'])
2023-08-08 12:23:42,448 RTP.BG_WORKER background_worker ERROR | File "/home/cryospar/cryosparc_master/cryosparc_command/commandcommon.py", line 191, in wrapper
2023-08-08 12:23:42,448 RTP.BG_WORKER background_worker ERROR | return func(*args, **kwargs)
2023-08-08 12:23:42,448 RTP.BG_WORKER background_worker ERROR | File "/home/cryospar/cryosparc_master/cryosparc_command/command_rtp/__init__.py", line 637, in run_file_engine
2023-08-08 12:23:42,448 RTP.BG_WORKER background_worker ERROR | find_new_files( project_uid = project_uid,
2023-08-08 12:23:42,448 RTP.BG_WORKER background_worker ERROR | File "/home/cryospar/cryosparc_master/cryosparc_command/command_rtp/__init__.py", line 676, in find_new_files
2023-08-08 12:23:42,448 RTP.BG_WORKER background_worker ERROR | new_files = _filetail_engine(project_uid, session_uid, entities, strategy)
2023-08-08 12:23:42,448 RTP.BG_WORKER background_worker ERROR | File "/home/cryospar/cryosparc_master/cryosparc_command/command_rtp/__init__.py", line 804, in _filetail_engine
2023-08-08 12:23:42,448 RTP.BG_WORKER background_worker ERROR | mongo.db['workspaces'].update_one(
2023-08-08 12:23:42,448 RTP.BG_WORKER background_worker ERROR | File "/home/cryospar/cryosparc_master/deps/anaconda/envs/cryosparc_master_env/lib/python3.8/site-packages/pymongo/collection.py", line 1132, in update_one
2023-08-08 12:23:42,448 RTP.BG_WORKER background_worker ERROR | self._update_retryable(
2023-08-08 12:23:42,448 RTP.BG_WORKER background_worker ERROR | File "/home/cryospar/cryosparc_master/deps/anaconda/envs/cryosparc_master_env/lib/python3.8/site-packages/pymongo/collection.py", line 961, in _update_retryable
2023-08-08 12:23:42,448 RTP.BG_WORKER background_worker ERROR | return self.__database.client._retryable_write(
2023-08-08 12:23:42,448 RTP.BG_WORKER background_worker ERROR | File "/home/cryospar/cryosparc_master/deps/anaconda/envs/cryosparc_master_env/lib/python3.8/site-packages/pymongo/mongo_client.py", line 1644, in _retryable_write
2023-08-08 12:23:42,448 RTP.BG_WORKER background_worker ERROR | return self._retry_with_session(retryable, func, s, None)
2023-08-08 12:23:42,448 RTP.BG_WORKER background_worker ERROR | File "/home/cryospar/cryosparc_master/deps/anaconda/envs/cryosparc_master_env/lib/python3.8/site-packages/pymongo/mongo_client.py", line 1532, in _retry_with_session
2023-08-08 12:23:42,448 RTP.BG_WORKER background_worker ERROR | return self._retry_internal(retryable, func, session, bulk)
2023-08-08 12:23:42,448 RTP.BG_WORKER background_worker ERROR | File "/home/cryospar/cryosparc_master/deps/anaconda/envs/cryosparc_master_env/lib/python3.8/site-packages/pymongo/mongo_client.py", line 1565, in _retry_internal
2023-08-08 12:23:42,448 RTP.BG_WORKER background_worker ERROR | return func(session, sock_info, retryable)
2023-08-08 12:23:42,448 RTP.BG_WORKER background_worker ERROR | File "/home/cryospar/cryosparc_master/deps/anaconda/envs/cryosparc_master_env/lib/python3.8/site-packages/pymongo/collection.py", line 942, in _update
2023-08-08 12:23:42,448 RTP.BG_WORKER background_worker ERROR | return self._update(
2023-08-08 12:23:42,448 RTP.BG_WORKER background_worker ERROR | File "/home/cryospar/cryosparc_master/deps/anaconda/envs/cryosparc_master_env/lib/python3.8/site-packages/pymongo/collection.py", line 907, in _update
2023-08-08 12:23:42,448 RTP.BG_WORKER background_worker ERROR | _check_write_command_response(result)
2023-08-08 12:23:42,448 RTP.BG_WORKER background_worker ERROR | File "/home/cryospar/cryosparc_master/deps/anaconda/envs/cryosparc_master_env/lib/python3.8/site-packages/pymongo/helpers.py", line 249, in _check_write_command_response
2023-08-08 12:23:42,448 RTP.BG_WORKER background_worker ERROR | _raise_last_write_error(write_errors)
2023-08-08 12:23:42,448 RTP.BG_WORKER background_worker ERROR | File "/home/cryospar/cryosparc_master/deps/anaconda/envs/cryosparc_master_env/lib/python3.8/site-packages/pymongo/helpers.py", line 222, in _raise_last_write_error
2023-08-08 12:23:42,448 RTP.BG_WORKER background_worker ERROR | raise WriteError(error.get("errmsg"), error.get("code"), error)
2023-08-08 12:23:42,448 RTP.BG_WORKER background_worker ERROR | pymongo.errors.WriteError: BSONObj size: 16837738 (0x100EC6A) is invalid. Size must be between 0 and 16793600(16MB) First element: _id: ObjectId('64b4113e697f73145052ff9a'), full error: {'index': 0, 'code': 10334, 'errmsg': "BSONObj size: 16837738 (0x100EC6A) is invalid. Size must be between 0 and 16793600(16MB) First element: _id: ObjectId('64b4113e697f73145052ff9a')"}