Interactive Jobs do not load

Application
1

Hi,

I am running v4.7.1 and started having an issue with one of our workstations where the interactive jobs are not working.

The jobs seem to start normally and seems to load all of the required info, but the web interface never loads. The job is just waiting forever until i kill the job.

I get this error message at the top of the web interface: “Could not get interactive information to setup job.”

and I get this in the job log (if that is a clue?):

========= sending heartbeat at 2026-02-27 22:59:02.900277
========= sending heartbeat at 2026-02-27 22:59:12.915777
 * Ignoring a call to 'app.run()' that would block the current 'flask' CLI command.
   Only call 'app.run()' in an 'if __name__ == "__main__"' guard.
========= sending heartbeat at 2026-02-27 22:59:22.932106
========= sending heartbeat at 2026-02-27 22:59:32.944133
========= sending heartbeat at 2026-02-27 22:59:42.959604

any help would be great.

thank!

Ben

2

Hi again,

This seems to have started after I applied the 251124 patch. Is it possible to remove the patch, or reinstall it? To test if this is the issue.

thanks!

3

@BWise Have you restarted CryoSPARC after applying the patch?

4

Hi yes I restarted cryosparc after applying the patch.

Actually, I downgraded to v4.7.0 and then updated that to v4.7.1 to remove the patch. It worked and the interactive jobs are working again as they should :slight_smile: