Welcome to the forum @KunFang93 .
Please ensure your posts do not disclose confidential information, such as the CryoSPARC license ID.
If your terminal still shows
database OK
command_core: started
please can you open another terminal on the icrc4lcga001 computer, run the following commands and post their outputs:
ps -eo user,pid,ppid,command | grep -e cryosparc_ -e mongo
tail -n 5 /mnt/data/cryosparc_master/run/database.log
tail -n 5 /mnt/data/cryosparc_master/run/command_core.log
grep "^127" /etc/hosts
curl 127.0.0.1:39001
curl icrc4lcga001:39001
sudo ss -anp | grep :3900[0-9] | sed 's/\s\+/ /g'