Homepage modules stuck in loading state

Application
1

After updating cryosparc from 3.1 to 4.1 version (It is a fantastic upgrade, thank you!), i get this loading pictures at main screen.

And based on logs from apps, there are connection timeout for some reasons.

HPM] Client disconnected
2023-05-31 12:30:51,955 ERROR | Get tutorials error:  connect ETIMEDOUT 185.199.109.133:443
2023-05-31 12:30:51,957 ERROR | Get changelog error:  connect ETIMEDOUT 185.199.108.133:443
2023-05-31 12:30:51,959 ERROR | Get top discussion forum posts error:  connect ETIMEDOUT 3.236.138.217:443
2023-05-31 12:30:51,960 ERROR | Get top discussion forum categories error:  connect ETIMEDOUT 3.236.138.217:443
2023-05-31 12:30:51,961 ERROR | Get EMDB latest entries error:  connect ETIMEDOUT 193.62.193.80:443
2023-05-31 12:30:51,963 ERROR | Get latest EMPIAR entries error:  connect ETIMEDOUT 193.62.193.80:443

Screenshot 2023-05-31 at 16.29.19
Screenshot 2023-05-31 at 16.29.192464Ă—1236 109 KB

2

Hi @maxim ,

It looks like the machine you’re using to run CryoSPARC isn’t able to connect to external resources (such as our Discussion Forum or EMPIAR) via Node.js. You can try asking a system administrator for more information on how to resolve this - it’s usually a network firewall configuration.

Although useful, these modules on the homepage do not affect your ability to run jobs or use any of the other functionality in CryoSPARC.

If you’d like to disable these dialogs (for example if you’re unable to resolve the network configuration issues) you can modify cryosparc_master/config.sh (while CryoSPARC is stopped - cryosparcm stop) and add this line:

export CRYOSPARC_DISABLE_EXTERNAL_REQUESTS=true

More information regarding various environment variables you can set are available on our guide.

- Suhail

1 Like
3

Thank you! It was useful for me!