Team
It is learned that unlike older releases CS Live is natively integrated into one app doesn’t require we access it on a +6 port.
However, we find that “Live is unavailable”. Can you please advise on how we enable Live on v4.3.1?
It is interesting to find that “CryoSPARC is not running” when it is actively working and in fact, executing our jobs just fine.
We’re also experiencing this issue sporadically. Restarting the CryoSPARC master does nothing, and the only glaring issue seems to be this stack trace in command_core.log:
2025-07-23 14:51:28,318 wrapper ERROR | JSONRPC ERROR at make_job
2025-07-23 14:51:28,318 wrapper ERROR | Traceback (most recent call last):
2025-07-23 14:51:28,318 wrapper ERROR | File "/srv/cryosparc/cryosparc_master/cryosparc_command/commandcommon.py", line 196, in wrapper
2025-07-23 14:51:28,318 wrapper ERROR | res = func(*args, **kwargs)
2025-07-23 14:51:28,318 wrapper ERROR | File "/srv/cryosparc/cryosparc_master/cryosparc_command/commandcommon.py", line 265, in wrapper
2025-07-23 14:51:28,318 wrapper ERROR | return func(*args, **kwargs)
2025-07-23 14:51:28,318 wrapper ERROR | File "/srv/cryosparc/cryosparc_master/cryosparc_command/command_core/__init__.py", line 7339, in make
_job
2025-07-23 14:51:28,318 wrapper ERROR | for k,v in input_group_connects.items():
2025-07-23 14:51:28,318 wrapper ERROR | AttributeError: 'NoneType' object has no attribute 'items'
We’re using v4.7.1. Anything we should be looking at in particular? What conditions produce this error?