CryoSPARC Live is unavailable on v4.3.1

Team

It is learned that unlike older releases CS Live is natively integrated into one app doesn’t require we access it on a +6 port.

However, we find that “Live is unavailable”. Can you please advise on how we enable Live on v4.3.1?
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It is interesting to find that “CryoSPARC is not running” when it is actively working and in fact, executing our jobs just fine.