We’re running multiple Cryosparc instances by now.
As user adoption rises, we have an increasing amount of user requests. The efforts that go towards maintaining those instances with hundreds of projects and terabytes of managed data are increasing. Also there are feature requests, like SSO login, which are missing and are also increasing the overhead of operating each instance.
We’ve inquired about a commercial support contract towards Structura Biology, but from the responses we received, our impression is that there is no interest in providing such support.
As we have no choice in running Cryosparc or not, at this point we’re interested in any commercial support, be it 3rd party or by Structura directly.
The “support” is meant to be of technical nature, not the for science side. Typically, with other vendors, this is a yearly contract that provides a defined response time to allow contact to a technical person in case of such technical/operational issues.
So, to summarize, my main questions are:
- does Structura plan to offer commercial support in the future, and if so: when?
- are there any other parties providing technical support for this product?
- Is there anybody else out there, who has this requirement?