Can't start/stop existing Live Jobs

CryoSPARC Live
1

Cryosparc 4.1.2
When i try to pause or run existing Live jobs i see loading page.
and it closes after timeout.

Screenshot 2023-06-06 at 23.32.15
Screenshot 2023-06-06 at 23.32.151600×1876 286 KB

here is the logs that i get from server.

2023-06-06 19:25:06,905 COMMAND.COMMON       wrapper              ERROR    | JSONRPC ERROR at start_session
2023-06-06 19:25:06,905 COMMAND.COMMON       wrapper              ERROR    | Traceback (most recent call last):
2023-06-06 19:25:06,905 COMMAND.COMMON       wrapper              ERROR    |   File "/usr/local/cryosparc-4.2.1/cryosparc_command/commandcommon.py", line 200, in wrapper
2023-06-06 19:25:06,905 COMMAND.COMMON       wrapper              ERROR    |     res = func(*args, **kwargs)
2023-06-06 19:25:06,905 COMMAND.COMMON       wrapper              ERROR    |   File "/usr/local/cryosparc-4.2.1/cryosparc_command/commandcommon.py", line 266, in wrapper
2023-06-06 19:25:06,905 COMMAND.COMMON       wrapper              ERROR    |     return func(*args, **kwargs)
2023-06-06 19:25:06,905 COMMAND.COMMON       wrapper              ERROR    |   File "/usr/local/cryosparc-4.2.1/cryosparc_command/command_rtp/__init__.py", line 897, in start_session
2023-06-06 19:25:06,905 COMMAND.COMMON       wrapper              ERROR    |     start_file_engine(project_uid, session_uid)
2023-06-06 19:25:06,905 COMMAND.COMMON       wrapper              ERROR    |   File "/usr/local/cryosparc-4.2.1/cryosparc_command/commandcommon.py", line 191, in wrapper
2023-06-06 19:25:06,905 COMMAND.COMMON       wrapper              ERROR    |     return func(*args, **kwargs)
2023-06-06 19:25:06,905 COMMAND.COMMON       wrapper              ERROR    |   File "/usr/local/cryosparc-4.2.1/cryosparc_command/command_rtp/__init__.py", line 823, in start_file_engine
2023-06-06 19:25:06,905 COMMAND.COMMON       wrapper              ERROR    |     update_session(project_uid, session_uid, {'file_engine_status' : 'running'})
2023-06-06 19:25:06,905 COMMAND.COMMON       wrapper              ERROR    |   File "/usr/local/cryosparc-4.2.1/cryosparc_command/commandcommon.py", line 191, in wrapper
2023-06-06 19:25:06,905 COMMAND.COMMON       wrapper              ERROR    |     return func(*args, **kwargs)
2023-06-06 19:25:06,905 COMMAND.COMMON       wrapper              ERROR    |   File "/usr/local/cryosparc-4.2.1/cryosparc_command/command_rtp/__init__.py", line 589, in update_session
2023-06-06 19:25:06,905 COMMAND.COMMON       wrapper              ERROR    |     cli.dump_workspaces(project_uid)
2023-06-06 19:25:06,905 COMMAND.COMMON       wrapper              ERROR    |   File "/usr/local/cryosparc-4.2.1/cryosparc_tools/cryosparc/command.py", line 104, in func
2023-06-06 19:25:06,905 COMMAND.COMMON       wrapper              ERROR    |     with make_json_request(self, "/api", data=data) as request:
2023-06-06 19:25:06,905 COMMAND.COMMON       wrapper              ERROR    |   File "/usr/local/cryosparc-4.2.1/deps/anaconda/envs/cryosparc_master_env/lib/python3.8/contextlib.py", line 113, in __enter__
2023-06-06 19:25:06,905 COMMAND.COMMON       wrapper              ERROR    |     return next(self.gen)
2023-06-06 19:25:06,905 COMMAND.COMMON       wrapper              ERROR    |   File "/usr/local/cryosparc-4.2.1/cryosparc_tools/cryosparc/command.py", line 165, in make_request
2023-06-06 19:25:06,905 COMMAND.COMMON       wrapper              ERROR    |     with urlopen(request, timeout=client._timeout) as response:
2023-06-06 19:25:06,905 COMMAND.COMMON       wrapper              ERROR    |   File "/usr/local/cryosparc-4.2.1/deps/anaconda/envs/cryosparc_master_env/lib/python3.8/urllib/request.py", line 222, in urlopen
2023-06-06 19:25:06,905 COMMAND.COMMON       wrapper              ERROR    |     return opener.open(url, data, timeout)
2023-06-06 19:25:06,905 COMMAND.COMMON       wrapper              ERROR    |   File "/usr/local/cryosparc-4.2.1/deps/anaconda/envs/cryosparc_master_env/lib/python3.8/urllib/request.py", line 525, in open
2023-06-06 19:25:06,905 COMMAND.COMMON       wrapper              ERROR    |     response = self._open(req, data)
2023-06-06 19:25:06,905 COMMAND.COMMON       wrapper              ERROR    |   File "/usr/local/cryosparc-4.2.1/deps/anaconda/envs/cryosparc_master_env/lib/python3.8/urllib/request.py", line 542, in _open
2023-06-06 19:25:06,905 COMMAND.COMMON       wrapper              ERROR    |     result = self._call_chain(self.handle_open, protocol, protocol +
2023-06-06 19:25:06,905 COMMAND.COMMON       wrapper              ERROR    |   File "/usr/local/cryosparc-4.2.1/deps/anaconda/envs/cryosparc_master_env/lib/python3.8/urllib/request.py", line 502, in _call_chain
2023-06-06 19:25:06,905 COMMAND.COMMON       wrapper              ERROR    |     result = func(*args)
2023-06-06 19:25:06,905 COMMAND.COMMON       wrapper              ERROR    |   File "/usr/local/cryosparc-4.2.1/deps/anaconda/envs/cryosparc_master_env/lib/python3.8/urllib/request.py", line 1383, in http_open
2023-06-06 19:25:06,905 COMMAND.COMMON       wrapper              ERROR    |     return self.do_open(http.client.HTTPConnection, req)
2023-06-06 19:25:06,905 COMMAND.COMMON       wrapper              ERROR    |   File "/usr/local/cryosparc-4.2.1/deps/anaconda/envs/cryosparc_master_env/lib/python3.8/urllib/request.py", line 1358, in do_open
2023-06-06 19:25:06,905 COMMAND.COMMON       wrapper              ERROR    |     r = h.getresponse()
2023-06-06 19:25:06,905 COMMAND.COMMON       wrapper              ERROR    |   File "/usr/local/cryosparc-4.2.1/deps/anaconda/envs/cryosparc_master_env/lib/python3.8/http/client.py", line 1348, in getresponse
2023-06-06 19:25:06,905 COMMAND.COMMON       wrapper              ERROR    |     response.begin()
2023-06-06 19:25:06,905 COMMAND.COMMON       wrapper              ERROR    |   File "/usr/local/cryosparc-4.2.1/deps/anaconda/envs/cryosparc_master_env/lib/python3.8/http/client.py", line 316, in begin
2023-06-06 19:25:06,905 COMMAND.COMMON       wrapper              ERROR    |     version, status, reason = self._read_status()
2023-06-06 19:25:06,905 COMMAND.COMMON       wrapper              ERROR    |   File "/usr/local/cryosparc-4.2.1/deps/anaconda/envs/cryosparc_master_env/lib/python3.8/http/client.py", line 277, in _read_status
2023-06-06 19:25:06,905 COMMAND.COMMON       wrapper              ERROR    |     line = str(self.fp.readline(_MAXLINE + 1), "iso-8859-1")
2023-06-06 19:25:06,905 COMMAND.COMMON       wrapper              ERROR    |   File "/usr/local/cryosparc-4.2.1/deps/anaconda/envs/cryosparc_master_env/lib/python3.8/socket.py", line 669, in readinto
2023-06-06 19:25:06,905 COMMAND.COMMON       wrapper              ERROR    |     return self._sock.recv_into(b)
2023-06-06 19:25:06,905 COMMAND.COMMON       wrapper              ERROR    | socket.timeout: timed out
2

Would it be possible for you to

  1. update your CryoSPARC instance to v4.2.1
  2. then apply patch 230427 for v4.2.1
  3. check if the issue persists
3

Sorry, it is 4.2.1 already.
And i see that some user had managed to run live sessions.

I’va update server and issue is still persist. May be it is related to licenses, because we renewed them couple days ago.