Cannot delete session data

orangeboomerang · May 17, 2024, 11:43am

I am admin. When I go to session data I do not see option to delete data.

thanks

leetleyang · May 17, 2024, 11:47am

Hi,

Has the session been marked completed?

Cheers,
Yang

orangeboomerang · May 17, 2024, 12:28pm

yes indeed it has. BTW I’m running ver 4.4.0 +231114

sdawood · June 13, 2024, 4:18pm

Can you confirm the ‘Live data management’ toggle is on for your user account (Admin → User Management)?

- Suhail

orangeboomerang · July 15, 2024, 7:07pm

sorry for the late reply, yes it is on. See attached.

sdawood · July 17, 2024, 2:15pm

We’ve double checked on our end and are unable to reproduce this issue: as long as:

Current user is able to manage session data (as you’ve confirmed in the screenshot)
Session is marked as completed
Particles are marked as active

an option to delete data should be visible to interact with in the interface:

Could you try refreshing and trying again?