After power outtage, cryosparc "could not get database status"

[wtempel]

@akw

there was a step taken to basically create a new cryosparc_database directory, which is why the database status error was no longer appearing and the browser interface was actually accessible (albeit to the login screen, which is where we’re now stuck). It is still saying “user not found” in response to our normal credentials.

This description suggests that CryoSPARC has been started with a blank database: no error, but also no contents . In this case, you may rebuild the database from scratch, as described in Cryosparc won't start after migrating the database to a new location - #9 by wtempel
Before doing this, you may want to upgrade CryoSPARC to the latest version and apply the latest patch for that version.
If the CryoSPARC installation remains at version 4.3.1, I strongly recommend ensuring that the file

/home/neher-lab/cryosparc/cryosparc_master/config.sh

includes the line

export CRYOSPARC_MONGO_EXTRA_FLAGS=" "

The space between the quotes is important. CryoSPARC needs to be restarted if the cryosparc_master/config.sh is changed.