Hi everyone,
Sorry to hear you’re having issues running the application. First, try restarting the CryoSPARC instance: cryosparcm restart. To help us debug, when you get to the homepage and the application freezes, please email the output of cryosparcm errorreport and a screenshot of your browser console log (right click → ‘inspect element’) to feedback@structura.bio.
Are you all running v4.0.1? We included a fix in this version that may resolve the issue on some instances.
- Suhail