Worker download not working

Install, Configure and Update
1

Hi,

It looks like there’s a problem with worker distribution downloads.

curl -L “https://get.cryosparc.com/download/master-latest/${LICENSE_ID}” -o cryosparc_master.tar.gz
works fine, but
curl -L “https://get.cryosparc.com/download/worker-latest/${LICENSE_ID}” -o cryosparc_worker.tar.gz

results in a zero size file. Checking in a web browser returns a 403 permission denied error.

License is valid:

$ curl https://get.cryosparc.com/checklicenseexists/$LICENSE_ID
{“success”: true}

curl -v shows:
TLSv1.2 (IN), TLS header, Unknown (23):
{ [5 bytes data]
< HTTP/2 403
< content-type: application/json
< content-length: 0
< date: Tue, 22 Sep 2026 19:41:24 GMT
< x-amzn-trace-id: Root=…;Parent=…;Sampled=0;Lineage=1:11148295:0
< x-amzn-requestid: …
< x-amz-apigw-id: EHb7qHfaIAMEmcQ=
< x-cache: Error from cloudfront

Please check.

Thanks,

Alex

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2

Same problem here, master download works, worker not.

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3

Yes, same issue for me.

Would be nice to have the download available.

1 Like
4

True. Although if you try to update cryosparc from a previous version, it does download the worker tarball. I downgraded to v5.0.1, and then updated again to v5.0.7 just now, and its able to download the worker just fine.

Edit: The following works:

curl -L https://get.cryosparc.com/download/worker-v5.0.7/$LICENSE_ID -o cryosparc_worker.tar.gz

1 Like
5

Thanks everyone for reporting the issue. We found the cause and are working on a fix.
[Update]: The

https://get.cryosparc.com/download/worker-latest/${LICENSE_ID}

url is again available, provided a valid LICENSE_ID has been defined in the shell environment.

2 Likes