Hi and thank you for the answer @wtempel !
cryosparcm listusers gives back my username & email, so you are right - I am the admin (its listed as true).
I was able to reset my password with cryosparcm resetpassword by following your advice on previous answer on the discussion board –>here
My issue was solely with the password, now that I reset it I am able to login with no problem.
Thank you so much!