Error import .eer format

Hi,

I am trying to import .eer files and keep getting the following error

Traceback (most recent call last):
  File "cryosparc_master/cryosparc_compute/run.py", line 93, in cryosparc_compute.run.main
  File "/shared/cryosparc/cryosparc_master/cryosparc_compute/jobs/imports/run.py", line 861, in run_import_movies_or_micrographs
    eer_upsamp_factor=eer_upsamp_factor)
  File "/shared/cryosparc/cryosparc_master/cryosparc_compute/jobs/imports/run.py", line 687, in read_movie_header
    nz, ny, nx = eer.read_eer_shape(abs_path)
  File "/shared/cryosparc/cryosparc_master/cryosparc_compute/blobio/eer.py", line 18, in read_eer_shape
    eer = open_eer(fname)
  File "/shared/cryosparc/cryosparc_master/cryosparc_compute/blobio/eer.py", line 15, in open_eer
    return eerdecompressor.ElectronCountedFramesDecompressor(str(fname))
RuntimeError: unable to open tiff file

Any help would be appreciated!

Thanks,
Deirdre

Welcome to the forum @dcostello1.

Is this the end of that log file?
Please can you post any error message(s) that you may find in that job’s job.log file (guide).

Sure, please see below. Thank you!

CryoSPARC
CryoSPARC

00m 00s
Filter data



================= CRYOSPARCW =======  2022-10-31 22:46:20.627176  =========
Project P4 Job J13
Master 10.30.148.81 Port 45002
===========================================================================
========= monitor process now starting main process
MAINPROCESS PID 3843
========= monitor process now waiting for main process
MAIN PID 3843
imports.run cryosparc_compute.jobs.jobregister
ElectronCountedFramesDecompressor: reading using TIFF-EER mode.
/fsx/sdm1g22aug25h/frames/rawdata/sdm1g22aug25h_a_00002gr_00014sq_v02_00005hl_v01_00002fen4.frames.eer: Cannot read TIFF header
***************************************************************
**** handle exception rc
set status to failed
========= main process now complete.
========= monitor process now complete.

Could this file have been corrupted?
What is the output of

stat /fsx/sdm1g22aug25h/frames/rawdata/sdm1g22aug25h_a_00002gr_00014sq_v02_00005hl_v01_00002fen4.frames.eer

?

The stat output is below. The files were imported in Relion without any issues so I’m not sure if it’s file corruption

File: sdm1g22aug25h_a_00002gr_00014sq_v02_00005hl_v01_00002fen4.frames.eer
Size: 799221368 Blocks: 1560984 IO Block: 4096 regular file
Device: 2fh/47d Inode: 173951535607263497 Links: 1
Access: (0777/-rwxrwxrwx) Uid: ( 1000/dcostello) Gid: ( 1000/dcostello)
Access: 2022-11-01 15:17:43.161281800 -0700
Modify: 2022-11-01 15:17:43.161281800 -0700
Change: 2022-11-01 15:17:43.161281800 -0700
Birth: -

Would you be willing two EER example files, including this file, with us?