Cryosparc account maintenance Chrome

The “New Account” and “Reset Password” buttons do not seem to work when using Chrome, from a Mac in my case. Basically, no response from the “New Account” and no response after getting to the “I have a token” page on Reset.
Works fine in Firefox. URL is HTTP:… Do we need HTTPS, perhaps?

Hi @GeneF,

Are there any errors in the browser console? (Right click the window, click ‘inspect’ and click the ‘console’ tab)

- Suhail

Yup:

Location on mount Object
2a6f5d4ca5bfaf68f44e11ea9fb8cbdc0580b1c7.js?meteor_js_resource=true:133 Got these values Object
2a6f5d4ca5bfaf68f44e11ea9fb8cbdc0580b1c7.js?meteor_js_resource=true:133 Uncaught (in promise) TypeError: Cannot read property 'digest' of undefined
    at i (2a6f5d4ca5bfaf68f44e11ea9fb8cbdc0580b1c7.js?meteor_js_resource=true:133)
    at c (2a6f5d4ca5bfaf68f44e11ea9fb8cbdc0580b1c7.js?meteor_js_resource=true:133)
    at x (2a6f5d4ca5bfaf68f44e11ea9fb8cbdc0580b1c7.js?meteor_js_resource=true:13)
    at Generator.a [as _invoke] (2a6f5d4ca5bfaf68f44e11ea9fb8cbdc0580b1c7.js?meteor_js_resource=true:13)
    at Generator.e.<computed> [as next] (2a6f5d4ca5bfaf68f44e11ea9fb8cbdc0580b1c7.js?meteor_js_resource=true:13)
    at x (2a6f5d4ca5bfaf68f44e11ea9fb8cbdc0580b1c7.js?meteor_js_resource=true:13)
    at t (2a6f5d4ca5bfaf68f44e11ea9fb8cbdc0580b1c7.js?meteor_js_resource=true:13)
    at 2a6f5d4ca5bfaf68f44e11ea9fb8cbdc0580b1c7.js?meteor_js_resource=true:13
    at new Promise (<anonymous>)
    at a (2a6f5d4ca5bfaf68f44e11ea9fb8cbdc0580b1c7.js?meteor_js_resource=true:13)
DevTools failed to parse SourceMap: http://imi-dev.hpc.mssm.edu:39000/blueprint-icons.css.map
DevTools failed to parse SourceMap: http://imi-dev.hpc.mssm.edu:39000/blueprint.css.map
DevTools failed to parse SourceMap: http://imi-dev.hpc.mssm.edu:39000/blueprint-select.css.map
DevTools failed to parse SourceMap: http://imi-dev.hpc.mssm.edu:39000/antd.css.map

Hi @GeneF,

Thanks for posting the logs. Are there any errors in the log when you try to create or reset an account?

cryosparcm log command_core

- Suhail

No. Just this in the webapp.log but no response on web browser.:

[PUB] events.countAfterCheckpoint
{
  "method": "POST",
  "uri": "http://lc03g01.chimera.hpc.mssm.edu:39002/api",
  "headers": {
    "CRYOSPARC-USER": null
  },
  "body": {
    "jsonrpc": "2.0",
    "method": "request_reset_password",
    "params": {
      "email": "eugene.fluder@mssm.edu"
    },
    "id": "tR7mkMv7LMGYHBxD6"
  },
  "json": true
}

Hi @GeneF,

Unfortunately we haven’t been able to reproduce this error on our side - can you ensure you’ve followed all steps in the guide?

Thanks,
Suhail

Hello,

I have noticed this error as well on multiple workstations, and have yet to come up with a solution. However, for us, it does not work in either Firefox or Chrome. I have not yet tried any additional browsers. The errors I see in the browser console appear to match the ones GeneF reported. I do notice a utility.getForumPosts ERROR that occurs in the webapp.log right after attempting to send the password-reset request option.

Best,
Logan

Hi @lsweezy,

Sorry to hear you’re still having trouble with this. When you click the ‘Reset Password’ button, does the browser inspect panel (Press Command+Option+J (Mac) or Control+Shift+J (Windows, Linux, Chrome OS) show any errors?

- Suhail

Hi Suhail,

I was able to get it work with Safari, so we have a workaround for now, but I am trying to have a better understanding of what the issue is.

Here is the error that shows up in the console when I press the button:

Got these values
Object { email: “EMAIL”, token: “6KVF”, password: “PASSWORD”, passwordConfirm: “PASSWORD” }
c72043af0477364082eadbb1eb8c4c2497c4b633.js:133:507067
Uncaught (in promise) TypeError: window.crypto.subtle is undefined
i http://HOSTNAME:39000/c72043af0477364082eadbb1eb8c4c2497c4b633.js?meteor_js_resource=true:133
c http://HOSTNAME:39000/c72043af0477364082eadbb1eb8c4c2497c4b633.js?meteor_js_resource=true:133
x http://HOSTNAME:39000/c72043af0477364082eadbb1eb8c4c2497c4b633.js?meteor_js_resource=true:13
a http://HOSTNAME:39000/c72043af0477364082eadbb1eb8c4c2497c4b633.js?meteor_js_resource=true:13
t http://HOSTNAME:39000/c72043af0477364082eadbb1eb8c4c2497c4b633.js?meteor_js_resource=true:13
x http://HOSTNAME:39000/c72043af0477364082eadbb1eb8c4c2497c4b633.js?meteor_js_resource=true:13
t http://HOSTNAME:39000/c72043af0477364082eadbb1eb8c4c2497c4b633.js?meteor_js_resource=true:13
a http://HOSTNAME:39000/c72043af0477364082eadbb1eb8c4c2497c4b633.js?meteor_js_resource=true:13
a http://HOSTNAME:39000/c72043af0477364082eadbb1eb8c4c2497c4b633.js?meteor_js_resource=true:13
a http://HOSTNAME:39000/c72043af0477364082eadbb1eb8c4c2497c4b633.js?meteor_js_resource=true:13
t http://HOSTNAME:39000/c72043af0477364082eadbb1eb8c4c2497c4b633.js?meteor_js_resource=true:13
async http://HOSTNAME:39000/c72043af0477364082eadbb1eb8c4c2497c4b633.js?meteor_js_resource=true:13
e http://HOSTNAME:39000/c72043af0477364082eadbb1eb8c4c2497c4b633.js?meteor_js_resource=true:133
e http://HOSTNAME:39000/c72043af0477364082eadbb1eb8c4c2497c4b633.js?meteor_js_resource=true:13
e http://HOSTNAME:39000/c72043af0477364082eadbb1eb8c4c2497c4b633.js?meteor_js_resource=true:13
t http://HOSTNAME:39000/c72043af0477364082eadbb1eb8c4c2497c4b633.js?meteor_js_resource=true:133
x http://HOSTNAME:39000/c72043af0477364082eadbb1eb8c4c2497c4b633.js?meteor_js_resource=true:13
a http://HOSTNAME:39000/c72043af0477364082eadbb1eb8c4c2497c4b633.js?meteor_js_resource=true:13
t http://HOSTNAME:39000/c72043af0477364082eadbb1eb8c4c2497c4b633.js?meteor_js_resource=true:13
x http://HOSTNAME:39000/c72043af0477364082eadbb1eb8c4c2497c4b633.js?meteor_js_resource=true:13
t http://HOSTNAME:39000/c72043af0477364082eadbb1eb8c4c2497c4b633.js?meteor_js_resource=true:13
a http://HOSTNAME:39000/c72043af0477364082eadbb1eb8c4c2497c4b633.js?meteor_js_resource=true:13
a http://HOSTNAME:39000/c72043af0477364082eadbb1eb8c4c2497c4b633.js?meteor_js_resource=true:13
a http://HOSTNAME:39000/c72043af0477364082eadbb1eb8c4c2497c4b633.js?meteor_js_resource=true:13
t http://HOSTNAME:39000/c72043af0477364082eadbb1eb8c4c2497c4b633.js?meteor_js_resource=true:13
async http://HOSTNAME:39000/c72043af0477364082eadbb1eb8c4c2497c4b633.js?meteor_js_resource=true:13
e http://HOSTNAME:39000/c72043af0477364082eadbb1eb8c4c2497c4b633.js?meteor_js_resource=true:133
m http://HOSTNAME:39000/c72043af0477364082eadbb1eb8c4c2497c4b633.js?meteor_js_resource=true:13
x http://HOSTNAME:39000/c72043af0477364082eadbb1eb8c4c2497c4b633.js?meteor_js_resource=true:13
w http://HOSTNAME:39000/c72043af0477364082eadbb1eb8c4c2497c4b633.js?meteor_js_resource=true:13
k http://HOSTNAME:39000/c72043af0477364082eadbb1eb8c4c2497c4b633.js?meteor_js_resource=true:13
M http://HOSTNAME:39000/c72043af0477364082eadbb1eb8c4c2497c4b633.js?meteor_js_resource=true:13
O http://HOSTNAME:39000/c72043af0477364082eadbb1eb8c4c2497c4b633.js?meteor_js_resource=true:13
R http://HOSTNAME:39000/c72043af0477364082eadbb1eb8c4c2497c4b633.js?meteor_js_resource=true:13
Pn http://HOSTNAME:39000/c72043af0477364082eadbb1eb8c4c2497c4b633.js?meteor_js_resource=true:13
pe http://HOSTNAME:39000/c72043af0477364082eadbb1eb8c4c2497c4b633.js?meteor_js_resource=true:13
Bn http://HOSTNAME:39000/c72043af0477364082eadbb1eb8c4c2497c4b633.js?meteor_js_resource=true:13
Hn http://HOSTNAME:39000/c72043af0477364082eadbb1eb8c4c2497c4b633.js?meteor_js_resource=true:13
Un http://HOSTNAME:39000/c72043af0477364082eadbb1eb8c4c2497c4b633.js?meteor_js_resource=true:13
unstable_runWithPriority http://HOSTNAME:39000/c72043af0477364082eadbb1eb8c4c2497c4b633.js?meteor_js_resource=true:13
uo http://HOSTNAME:39000/c72043af0477364082eadbb1eb8c4c2497c4b633.js?meteor_js_resource=true:13
ce http://HOSTNAME:39000/c72043af0477364082eadbb1eb8c4c2497c4b633.js?meteor_js_resource=true:13
zn http://HOSTNAME:39000/c72043af0477364082eadbb1eb8c4c2497c4b633.js?meteor_js_resource=true:13
c72043af0477364082eadbb1eb8c4c2497c4b633.js:133:2767
Source map error: Error: JSON.parse: unexpected character at line 1 column 1 of the JSON data
Resource URL: http://HOSTNAME:39000/reset-password
Source Map URL: blueprint.css.map