Cryosparc account maintenance Chrome

open

#1

The “New Account” and “Reset Password” buttons do not seem to work when using Chrome, from a Mac in my case. Basically, no response from the “New Account” and no response after getting to the “I have a token” page on Reset.
Works fine in Firefox. URL is HTTP:… Do we need HTTPS, perhaps?


#2

Hi @GeneF,

Are there any errors in the browser console? (Right click the window, click ‘inspect’ and click the ‘console’ tab)

- Suhail


#3

Yup:

Location on mount Object
2a6f5d4ca5bfaf68f44e11ea9fb8cbdc0580b1c7.js?meteor_js_resource=true:133 Got these values Object
2a6f5d4ca5bfaf68f44e11ea9fb8cbdc0580b1c7.js?meteor_js_resource=true:133 Uncaught (in promise) TypeError: Cannot read property 'digest' of undefined
    at i (2a6f5d4ca5bfaf68f44e11ea9fb8cbdc0580b1c7.js?meteor_js_resource=true:133)
    at c (2a6f5d4ca5bfaf68f44e11ea9fb8cbdc0580b1c7.js?meteor_js_resource=true:133)
    at x (2a6f5d4ca5bfaf68f44e11ea9fb8cbdc0580b1c7.js?meteor_js_resource=true:13)
    at Generator.a [as _invoke] (2a6f5d4ca5bfaf68f44e11ea9fb8cbdc0580b1c7.js?meteor_js_resource=true:13)
    at Generator.e.<computed> [as next] (2a6f5d4ca5bfaf68f44e11ea9fb8cbdc0580b1c7.js?meteor_js_resource=true:13)
    at x (2a6f5d4ca5bfaf68f44e11ea9fb8cbdc0580b1c7.js?meteor_js_resource=true:13)
    at t (2a6f5d4ca5bfaf68f44e11ea9fb8cbdc0580b1c7.js?meteor_js_resource=true:13)
    at 2a6f5d4ca5bfaf68f44e11ea9fb8cbdc0580b1c7.js?meteor_js_resource=true:13
    at new Promise (<anonymous>)
    at a (2a6f5d4ca5bfaf68f44e11ea9fb8cbdc0580b1c7.js?meteor_js_resource=true:13)
DevTools failed to parse SourceMap: http://imi-dev.hpc.mssm.edu:39000/blueprint-icons.css.map
DevTools failed to parse SourceMap: http://imi-dev.hpc.mssm.edu:39000/blueprint.css.map
DevTools failed to parse SourceMap: http://imi-dev.hpc.mssm.edu:39000/blueprint-select.css.map
DevTools failed to parse SourceMap: http://imi-dev.hpc.mssm.edu:39000/antd.css.map

#4

Hi @GeneF,

Thanks for posting the logs. Are there any errors in the log when you try to create or reset an account?

cryosparcm log command_core

- Suhail


#5

No. Just this in the webapp.log but no response on web browser.:

[PUB] events.countAfterCheckpoint
{
  "method": "POST",
  "uri": "http://lc03g01.chimera.hpc.mssm.edu:39002/api",
  "headers": {
    "CRYOSPARC-USER": null
  },
  "body": {
    "jsonrpc": "2.0",
    "method": "request_reset_password",
    "params": {
      "email": "eugene.fluder@mssm.edu"
    },
    "id": "tR7mkMv7LMGYHBxD6"
  },
  "json": true
}

#6

Hi @GeneF,

Unfortunately we haven’t been able to reproduce this error on our side - can you ensure you’ve followed all steps in the guide?

Thanks,
Suhail